Cairns Slipways is dedicated to providing our clients with the best possible customer service and this includes protecting your privacy.

Effective 21 December 2001 in Australia, the requirements of the Commonwealth Privacy Act 1988 provides strict guidelines and principles concerning the protection of personal information.

We set out below important information regarding privacy that relates to the personal information that you may provide to us through this website.

This Privacy Policy demonstrates our commitment by disclosing to you the ways in which we deal with your personal information.

What information we collect

The personal information that we may collect from and hold about our clients and customers includes:

• Full Name
• Address
• Telephone Numbers (including home, work and mobile)
• Facsimile Numbers
• E-mail addresses
• Bank account particulars
• Next of Kin contact details
• Emergency contact details
• Credit card details
• Drivers licence details

If you do not wish to provide the information which we request, we may not be able to provide the service to you that you have requested, or process any credit application that you have submitted to us for approval, or review any application for employment.

Use and Disclosure of your Personal Information

Your personal information may be used: -

• to provide the services which you have requested from us;
• to administer and manage those services including charging, billing and collecting debts;
• to determine your suitability in fulfilling a position of employment with our company;
• for marketing purposes by adding you to our marketing database to receive promotional material, invitations to functions and newsletters;
• to inform you of ways the services provided to you could be improved;
• to conduct appropriate checks for credit-worthiness and for fraud;
• to research and develop our services;
• to ensure your safety and security;
• to gain an understanding of your information and communication needs in order for us to provide you with a better service; and
• to maintain and develop our business systems.

If you do not wish to receive promotional material from us, please contact the Privacy Officer and we will delete you from our mailing list immediately. Please note that Cairns Slipways does not sell the mailing list to any third parties.

The purposes for which we use your personal information include: -

• the purpose for which you provided it to us;
• for related secondary purposes;
• where otherwise required by law;
• purposes to which you consent.

A “related secondary purpose” includes disclosing your personal information for: -

• the purposes of defending existing or anticipated legal proceedings (by disclosing information to a lawyer);
• insurance purposes;
• exchanging information with our related entity NQEA Australia Pty Ltd;
• quality assurance purposes; and
• other related purposes.

The people/organisations to which we disclose information include: -

• our staff members;
• contractors used by our organisation;
• our security service provider;
• our courier company;
• subcontractors engaged to assist in undertaking the services we provide to you;
• subcontractors engaged to assist in fulfilling contracts held with you;
• your authorised representatives;
  credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing;
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• our telecommunication and information service providers; and
• our related entity NQEA Australia Pty Ltd.

Access to your Personal Information

You can request to access the personal information we hold about you if you wish to do so. We will take reasonable steps to provide you with access if we are able to do so. If we are unable to provide you with access, we will explain why. We also reserve the right to charge a fee for searching for and providing access to your information.

To request access please email the Privacy Officer.

Security of your Personal Information

Cairns Slipways is committed to protecting your personal information from misuse and loss, and from unauthorised access, modification and disclosure, and will take all reasonable steps to ensure this.

Disposal and Destruction of your Personal Information

If we no longer need to hold your personal information, we will take reasonable steps to destroy or permanently de-identify that information.

Complaints

If you have a question, comment or complaint regarding our privacy policy or procedures, you should contact the Privacy Officer.

Changes to this Policy

From time to time, it may become necessary for us to review or amend this policy, and we reserve the right to do so. Any changes will be made as and when required, and we will advise you of any changes by posting an updated version of our policy on this website.

Use of Our Website

Automatic collection of your Personal Information

When you visit our website, our Internet Service Provider (ISP) automatically records the following information about you for statistical purposes:

• your server address;
• the website you visited immediately prior to ours;
• your domain name;
• the date and time of your visit to our website;
• the pages you accessed and the information or documents you downloaded; and
• the type of browser you used.

Please note that cookies are used on our website.

Acceptance

You accept that your use of this site indicates your acceptance of this Privacy Policy.

We may change the content or services provided on our website at any time without notice. Privacy and internet use are also areas of rapidly developing law. Accordingly, our Privacy Policy may change from time to time. You should regularly check for changes. Your continued use of this website indicates your acceptance of any changes we make.

Links to other websites

This website contains links to websites of third parties. Cairns Slipways will not be responsible for the privacy practices or content of these linked sites. You should read the privacy policy on the linked site to find out how the third party collects and uses your personal information.

Emails

Cairns Slipways encourages the use of email communication to increase efficiency in communications. Our information technology staff for systems administration, quality control and compliance purposes routinely monitors emails sent to or from Cairns Slipways.

We will record your email address if you send an email to us. Email enquiries will be passed to the most appropriate staff member who will be asked to respond to you directly. The staff member who responds to you will retain your email address.

The information that we receive from you will be treated in the strictest confidence. We will not disclose your personal information to any third party without seeking your consent. We may add your email address to our mailing list for future use. Should you not wish this to occur please contact the Privacy Officer.

How to contact us

Should you have any questions in relation to privacy, please contact the Privacy Officer using any of the following contact details listed below: